RETURNS & REFUNDS POLICY
Please take note of our Returns & Refunds Policy for a clear understanding of the process. If you have any inquiries, feel free to reach out to us at ikaruscy@gmail.com.
Returns
- Policy Duration: 30 days from the date of purchase.
- If 30 days have passed, we regretfully cannot offer a refund or exchange.
- Eligibility Criteria: Item must be unused, in the original condition, and packaging.
Refunds
- Upon receiving and inspecting your return, we will notify you via email of the approval or rejection of your refund.
- If approved, the refund will be processed, and a credit will be applied to your credit card or original payment method within a specified timeframe.
Late or Missing Refunds
- If your refund is delayed, please check your bank account, contact your credit card company, and reach out to your bank.
- Persistence of the issue? Contact us at masnetiedup@gmail.com.
Exchanges
- We exclusively replace items if they are defective or damaged. To initiate an exchange for the same item, email us at ikaruscy@gmail.com.
Shipping
- Shipping Costs: You are responsible for return shipping; these costs are non-refundable.
- Refund Deduction: If a refund is issued, return shipping costs will be deducted.
- Delivery Time: The time for your exchanged product to reach you may vary based on your location.
- Security Tip: Consider using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee the receipt of returned items.
We appreciate your understanding and cooperation with our Returns & Refunds Policy, ensuring a smooth process for all our valued customers.